University of Reading cookie policy

We use cookies on reading.ac.uk to improve your experience, monitor site performance and tailor content to you.

Read our cookie policy to find out how to manage your cookie settings.

Your feedback and comments

As part of the customer-focused Estates department, Cleaning Services strive to provide a good standard of cleaning.

Our customer promise is to provide the best possible service to our customers. To do this we will:

  • Provide a high quality, professional service
  • Handle all enquiries promptly and efficiently
  • Continuously evaluate our performance, to ensure feedback from customers can inform our activities
  • Commit to resolving customer complaints quickly and effectively.

In order to assess the quality of the cleaning provided, we would be grateful if you would take a few minutes to complete the following questionnaire. All comments will be investigated and acted upon promptly. Thank you for your time.

if you would like to make a further complaint please see our complaints process.

If you wish to report a problem or fault, please contact the Help Desk.

Should you require feedback on your comments, please enter your details below:

Please let us know what you think about the cleanliness of each of the following areas in your building:

If you have made a complaint to the Cleaning Office about the standard of cleaning, please rate the following:

Contact us

General enquiries

To request a job 05.30m - 15.00pm

For extra cleaning via WREN please contact

or log in to the Estates Portal.