Your feedback and comments

Our customer promise is to provide the best possible service to our customers we will:

Provide a high quality, professional service
Handle all enquiries promptly and efficiently
Continuously evaluate our performance, to ensure feedback from customers can inform our activities
Commit to resolving customer complaints quickly and effectively.

Constructive criticism and comment enables us to improve our service in the future. Compliments are welcome too where they are deserved. Please fill out the form below to leave us feedback, thank you. If you require a response, you must provide some contact details.

Your name Your department Your email address Your extension number Date

What were your impressions of the staff that completed the work?

Appearance Friendliness Helpfulness Knowledge

Please tell us what you think of the work completed by the Security team

Time taken between request and work starting Work completed in a timely manner Work completed to a satisfactory standard Were you satisfied with the service received Please detail any comments relating to Security Services that you think will help us to improve our standards and service to you the customer:

Emergencies

Telephone: +44 (0)118 378 6300

General enquiries

Telephone: +44 (0)118 378 7799

Please Note:

All calls are recorded for Verification and Audit purposes
Email:security@reading.ac.uk

Contact the Police

Emergencies

Telephone: 999

Non-emergencies

Telephone:
101
Report a Crime to Thames Valley Police