What we do

The University's cleaning staff take great pride in their work and take a professional and pro-active approach to ensure the University is cleaned to a high standard. To  do this we undertake a wide range of cleaning duties as part of our standard service (see the service level table below) that are funded by a central budget. We are also able to offer a number of extra services for a charge.

Availability

Our core cleaning hours are between 05:30-15:00 Monday to Friday. Cleaning staff are available outside of these times as part of our extra services, which can be arranged via the Help Desk.

Our commitment

We are committed to providing a quality service delivered by a friendly and efficient staff. All of our operatives are fully trained to the Cleaning Services Training Programme (CSTP) and work is audited on a regular basis by supervisors. Where possible we make use of cleaning materials that are not harmful to the environment. We're always keen to hear what people think of our service, so if you have any comments, suggestions or other feedback, please complete the online feedback form.

Please see the attached the Service Level Agreement document SLA for our standard services and external cleaning services. If you'd like to find out more about our service commitments and obligations, please see the Campus Services website.  If you require additional cleaning services 

Additional Cleaning Services.

Please contact the Cleaning Services Manager cleaning@reading.ac.uk if you require any additional cleaning services including Window cleaning and external cleaning.