Contacts and support
General enquiries
Our full enquiry service operates during our 'core hours' (09:00 – 17:00, Monday to Thursday, and 10:00 – 17:00 on Fridays).
To contact a specific department in the Library see Service contacts. To contact a specific person find them on our Staff lists.
Telephone
+44 (0) 118 378 8770 (or extn 8770)
Address
University of Reading, Library, Pepper Lane, Whiteknights, Reading, Berkshire RG6 6EB, UK
For satnav systems use RG6 6UR to find the campus
Social media
Staff and students
Your dedicated Academic Liaison Librarian is your main point of contact with the Library. They can help you by:
- advising on finding and using information and resources effectively
- giving you individual help with research
- assisting with referencing and using reference management software such as EndNote and Mendeley
- helping with reading lists and ensuring all recommended readings are available
- running training sessions on finding and using information
They liaise with the Library representatives for your school about book orders and other Library matters.
Can't get the item you need? - take a look at this page for guidance on getting hold of books and articles for your studies or research.
We also have a Study Advice Team to assist with study skills such as writing essays, using references in your work, preparing for exams, time management and much more!
Make an appointment for help
We offer individual appointments with both Academic Liaison Librarians and Study Advisers. Use the links below to request a meeting:
- Request an appointment with your Academic Liaison Librarian - for help with finding information, referencing and using reference management software
- Request an appointment with a Study Adviser - for help with academic skills
Reporting specific issues or giving suggestions
- Comments form
- E-resources problem report form - use this form to report any problems accessing our online resources, including e-journals and e-books
- Heating/ventilation issues form - use this form to tell us if the temperature in the Library is affecting your ability to study
- Noise - how to report noise issues in the Library
- Suggesting books for purchase
- Book suggestion form - recommend a book for the Library to purchase to support your studies
- Diversify our collections suggestion form - recommend a book on ethnic or LGBT+ groups, or geographical areas, to help enhance our collections
Information for
- Associate Campus Card holders - see joining information for Associate Members
- Courtesy title holders - see joining information for Associate Members
- International students
- Members of the public
- New students
- Off-campus users
- Research staff & students
- Teaching staff
- Teachers & pupils at local schools
- Users with disabilities