Digital Technology Services

Our Self Service Portal has changed!

For all IT queries, requests and issues, use your University log in credentials to log in to:

ServiceNow self-service portal

If you have an outstanding ticket in TOPdesk, you can track and update it by going to My Requests (until 07/10/26, after which you will need to raise a new ticket).

DTS News & Updates

Here is the news:

NEW: ServiceNow for IT support from 09/09/26

Connecting a personal device to eduroam from 01/07/26

Weekly maintenance window

To subscribe to our email news, dts-information, please send us an email.

Also see previous News posts.

Software & applications

Microsoft 365 is provided for all staff and combines Outlook email and calendar, OneDrive file storage, Office Online apps and Microsoft Teams. For other software, including curriculum software, please see our Knowledge Item Where can I get software?.

Smart Working

The way we work is changing. Sometimes you may be working from home or off campus. Please ensure you have everything you need such as Microsoft Teams, VPN, software and apps. Be aware of Security issues and how to keep yourself safe online.

How to contact DTS

Telephone: 0118 378 6262
Web: IT Self Service Portal (ServiceNow)
In person: IT Counter in Whiteknights Library (First Floor)

Opening hours:

You can submit requests online via the Self Service Portal at any time, however they are only dealt with during opening hours.

*What can out of hours support help with?

Semester opening hours

	DTS Portal	Telephone	IT Counter
Monday - Friday	08:00-18:00	24 hour service*	08:00-17:00
Weekend	Closed	24 hour service*	Closed

Vacation opening hours

Please check Library opening hours as this affects the IT Counter hours.

	DTS Portal	Telephone	IT Counter
Monday - Friday	08:00-18:00	24 hour service*	08:30-17:00
Weekend	Closed	24 hour service*	Closed

Connecting to eduroam?

If you are having issues connecting to eduroam on a personal device, please check you have the MARVIS CLIENT installed! From 15/07/26 you will not be able to use your username/password.

System status

To see the current status of our systems, check out the DTS Status Hub.

To sign up for alerts, please Subscribe to Status Hub.

Top queries

Policies & Procedures

Please contact your Business Relationship Manager about digital strategy and services.