Communicating with Teams

The University of Reading uses Microsoft Teams for making and receiving telephone calls (also known as Voice over IP or VoIP telephony). This means that most staff use the Teams app on their computer, rather than having a desk telephone.

Instructions

Up to date instructions for using Teams for calling are on the Microsoft website: Calls and devices. 

Headsets and webcams 

All headsets should be purchased through your department procurement process. We recommend Sennheiser or Jabra headsets, but any headset with a microphone and USB connection is suitable. If you need a separate webcam, they can also be purchased through your department.

Teams Telephone Handsets 

If you need a new handset in a shared area, please contact the IT Service Desk.

Telephone extension numbers

Your Teams telephone number is like your email address, it belongs to you. if you move roles within the University, you keep your number. If you leave, the number will be recycled for a new starter.  If your department needs to keep a telephone number, you should let DTS know so we can reserve it.

Getting a new Teams telephone number

If you don't have a dial pad/telephone number and need external calling, raise a ticket using the form on the Request a Teams telephone number page on the IT Self Service portal. This applies to new starters as well. 

To check what your telephone number is, look at the dial pad on the "Calls" tab of your Teams application. 

Download guides

Audiocode handset Quick Start Guide - Phone Quick Start Guide (PDF)

Troubleshooting headset problems (Word)

Policy guidelines for using Microsoft Teams (chat, storage and recording meetings): Guidelines for using Microsoft Teams

Useful links

Download Teams: https://teams.microsoft.com/downloads

Microsoft Teams training and videos: Microsoft Teams Help Centre

Five minute video showing you Teams: Microsoft Teams demo

Page updated by lm920207 on 27/08/24