Student Services

About Student Services

Student Services is based in the Carrington building on Whiteknights campus and is the home of student support teams, services, and advice.

Student Services is made up of the following teams:

T&L Administration and Operations:

Support Centres
Central Room Booking & Timetabling
Exams and Graduation
SIS team

Student Success and Engagement:

Student Communications & Engagement
Transitions & Retention
Student Outcomes (Awarding Gaps)
International Student Advisory
Student Services Reception & Student Financial Support

Careers:

Careers Consultancy
Placements
Careers Information & Events
Employer Engagement

Student Wellbeing:

Disability Advisory Service
Counselling & Wellbeing
Student Welfare Team
Residential Support & Discipline

Carrington building

The Carrington building is the home of most Student Services teams. Inside Carrington you will find:

Student Services Reception
Student Wellbeing Services: Counselling and Wellbeing, The Student Welfare Team, Disability Advisory Service
Student Financial Support Team
International Student Advisory Team
Careers and Placements Team
Campus Jobs

Student Services Reception

The Student Services Reception helps by signposting students to relevant University services. The reception team can assist students with:

issuing campus cards outside of Welcome
replacement campus cards
official letters (Embassy letters, 360 letters)
certifying rail card applications
ID/VISA checks for UK students
transcripts
general queries
maps and advice for current and prospective students
verifications for past study via the Higher Education Degree Data check (HEDD) service
assist with Council for Council Tax enquires
authorising student Oyster Card applications online
Student Services Reception is also the registration service for the various drop-in sessions for the Student Financial Support Team, International Student Advisory Team, and the Student Welfare Team.

Student Support Centres

There are five Support Centres located around campus. Like the Student Services Reception, it is a place for students to go for help and advice. The Centres are staffed by Student Support Coordinators who are able to advise students or point them in the right direction for a range of academic and non-academic issues.

24-Hour Support Line

Student Services have partnered with Health Assured to offer students a 24/7/365 confidential telephone helpline to support with any personal questions, worries or advice.

Students can call 0800 023 2466 free to access the 24hr support helpline.