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Student Services

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About Student Services

Student Services is based in the Carrington building on Whiteknights campus and is the home of student support teams, services, and advice.

Student Services is made up of the following teams:

T&L Administration and Operations:

  • Support Centres
  • Central Room Booking & Timetabling
  • Exams and Graduation
  • SIS team

Student Success and Engagement:

  • Student Communications & Engagement
  • Transitions & Retention
  • Student Outcomes (Awarding Gaps)
  • International Student Advisory
  • Student Services Reception & Student Financial Support


  • Careers Consultancy
  • Placements 
  • Careers Information & Events
  • Employer Engagement

Student Wellbeing:

  • Disability Advisory Service
  • Counselling & Wellbeing
  • Student Welfare Team
  • Residential Support & Discipline

Carrington building

The Carrington building is the home of most Student Services teams. Inside Carrington you will find:

  • Student Services Reception
  • Student Wellbeing Services: Counselling and Wellbeing, The Student Welfare Team, Disability Advisory Service
  • Student Financial Support Team
  • International Student Advisory Team
  • Careers and Placements Team
  • Campus Jobs

Student Services Reception

The Student Services Reception helps by signposting students to relevant University services. The reception team can assist students with:

  • issuing campus cards outside of Welcome
  • replacement campus cards
  • official letters (Embassy letters, 360 letters)
  • certifying rail card applications
  • ID/VISA checks for UK students
  • transcripts
  • general queries
  • maps and advice for current and prospective students
  • verifications for past study via the Higher Education Degree Data check (HEDD) service
  • assist with Council for Council Tax enquires
  • authorising student Oyster Card applications online
  • Student Services Reception is also the registration service for the various drop-in sessions for the Student Financial Support Team, International Student Advisory Team, and the Student Welfare Team.

Student Support Centres

There are five Support Centres located around campus. Like the Student Services Reception, it is a place for students to go for help and advice. The Centres are staffed by Student Support Coordinators who are able to advise students or point them in the right direction for a range of academic and non-academic issues.

24-Hour Support Line

Student Services have partnered with Health Assured to offer students a 24/7/365 confidential telephone helpline to support with any personal questions, worries or advice.

Students can call 0800 023 2466 free to access the 24hr support helpline.

Resources for staff